Our Partners
Founded in 1994; Boecker® Public Health has continuously been at the forefront of environmental health services including pest management, food safety and biosecurity services and products. Boecker®’s extensive presence in the Middle East placed it as a global player with strong strategic partnerships with the world’s most renowned research and excellence centres as well as leading producers of high quality products and systems.
Boecker® services are acclaimed for their highest quality and distinguished client services that remain at the core of the Boecker® promise to retain “extremely satisfied clients©”.
Harnessing over 95 years of expertise and knowledge, Diversey develops cleaning technologies that save lives, providing a tailored, customer-centric approach that empowers sustainable solutions. Protecting and improving the environment, they operate with their customers’ needs at the heart of everything they do. Diversey’s ethical commitment is implicit in all their products and everyday relationships with their staff, their customers and our planet. These ethics drive their commitment as pioneers of the future and creators of connection and innovation.
Guest Journey Roadmap
Arrival
Journey of the guest from arrival to the hotel until their room.
Rooms
Measures taken to keep rooms safe and sanitised.
Food & Beverage
Journey and experience in restaurants.
Leisure
Sanitising and keeping pools, gyms and spas ready.
Golf
Measures taken in Golf.
Business
Measures taken in Meeting Rooms and Business Lounges.
Departure
Advance checkouts and safe distances.
Guest Arrival
Valet Roadmap
Touchless parking experience
Valet ticket validation
Car disinfection
Driver’s hygiene practices
Driver’s PPE
System breakdowns
Hotel Entrance
Mandatory temperature checks at entrance
Hotel door opening
Guest luggage disinfection
Sanitisation of door handles, surfaces and buttons
Revolving doors with motion sensors
Minimised dedicated entry points
Reception
- Contactless check-in formalities
- Fully automated sanitisation station
- Hygiene and social distancing markings
- Disinfection of keys, pens, POS machines, ATMs and other equipment
- Ambassadors’ PPE
Elevators & Escalators
Guidelines followed by guests and ambassadors at elevators and escalators
Elevator markings and safety guidelines
Escalator UV disinfection
Elevator button disinfection
Guest Rooms
Measures to minimise risk in guest rooms
Bed cleaning and sanitisation
Hand sanitisers
Water testing and A/C cleaning and disinfection
Outside food delivery protocol
Guest room deep cleaning
Monthly ICP comprehensive disinfection programme
Sanitisation norms signage around hotel
‘Sanitisation Complete’ room seal
Handle disinfection
Housekeeping team’s PPE
Electronic features available via room iPads/TVs
Turn down services availability upon request
Food & Beverage
Measures to minimise risk in restaurants
- Restaurant capacity and social distancing
- Sanitisation of restaurant elements
- Type of service
- Team etiquette
- Outlet sanitisation
- Touchless menu and payment
- Guest sanitisation stations
- Bread and food service
- Disposable mats and sealed cutlery
- Team’s PPE
- Sealed drinks service
Leisure
Measures to minimise risk at leisure facilities
Gyms and equipment disinfection routine
Closure of pool area and disinfection protocol upon opening
Workout videos prepared during gym closure
Business
Meeting Rooms
- Meeting room capacity
- Break time coordination
- Sanitisation station
- Manned food stations and menu offering
- Manned coffee machine stations
- Disinfection of desks, equipment and work area
- Covered glasses at desks
- Usage of disposable table napkins
- Ambassadors’ PPE
- Cisco video conferencing
- Event livestreaming option
Business
Business Lounges
Maximum capacity and social distancing
Work station disinfection
Departure
Measures taken to minimise risk upon checkout
Crowd Surplus
Electronic Checkout
Advance Checkout
Social Distancing
Sanitisation
Other Guidelines
Essential guidelines to be followed throughout the hotel
Disinfection of all indoor areas
Disinfection of metallic surfaces
Referral to WHO and government health authorities’ guidelines
Water testing is performed every quarter
ICP comprehensive disinfection programme
