Our Partners

Founded in 1994; Boecker® Public Health has continuously been at the forefront of environmental health services including pest management, food safety and biosecurity services and products. Boecker®’s extensive presence in the Middle East placed it as a global player with strong strategic partnerships with the world’s most renowned research and excellence centres as well as leading producers of high quality products and systems.

Boecker® services are acclaimed for their highest quality and distinguished client services that remain at the core of the Boecker® promise to retain “extremely satisfied clients©”.

Harnessing over 95 years of expertise and knowledge, Diversey develops cleaning technologies that save lives, providing a tailored, customer-centric approach that empowers sustainable solutions. Protecting and improving the environment, they operate with their customers’ needs at the heart of everything they do. Diversey’s ethical commitment is implicit in all their products and everyday relationships with their staff, their customers and our planet. These ethics drive their commitment as pioneers of the future and creators of connection and innovation.

Guest Journey Roadmap


Journey of the guest from arrival to the hotel until their room.


Measures taken to keep rooms safe and sanitised.

Food & Beverage

Journey and experience in restaurants.


Sanitising and keeping pools, gyms and spas ready.


Measures taken in Golf.


Measures taken in Meeting Rooms and Business Lounges.


Advance checkouts and safe distances.

Guest Arrival

Valet Roadmap

Touchless parking experience

Valet ticket validation

Car disinfection

Driver’s hygiene practices

Driver’s PPE

System breakdowns

Hotel Entrance

Mandatory temperature checks at entrance

Hotel door opening

Guest luggage disinfection

Sanitisation of door handles, surfaces and buttons

Revolving doors with motion sensors

Minimised dedicated entry points


  1. Contactless check-in formalities
  2. Fully automated sanitisation station
  3. Hygiene and social distancing markings
  4. Disinfection of keys, pens, POS machines, ATMs and other equipment
  5. Ambassadors’ PPE

Elevators & Escalators

Guidelines followed by guests and ambassadors at elevators and escalators

Elevator markings and safety guidelines

Escalator UV disinfection

Elevator button disinfection

Guest Rooms

Measures to minimise risk in guest rooms

Bed cleaning and sanitisation

Hand sanitisers

Water testing and A/C cleaning and disinfection

Outside food delivery protocol

Guest room deep cleaning

Monthly ICP comprehensive disinfection programme

Sanitisation norms signage around hotel

‘Sanitisation Complete’ room seal

Handle disinfection

Housekeeping team’s PPE

Electronic features available via room iPads/TVs

Turn down services availability upon request

Food & Beverage

Measures to minimise risk in restaurants

  1. Restaurant capacity and social distancing
  2. Sanitisation of restaurant elements
  3. Type of service
  4. Team etiquette
  5. Outlet sanitisation
  6. Touchless menu and payment
  7. Guest sanitisation stations
  8. Bread and food service
  9. Disposable mats and sealed cutlery
  10. Team’s PPE
  11. Sealed drinks service


Measures to minimise risk at leisure facilities

Gyms and equipment disinfection routine

Closure of pool area and disinfection protocol upon opening

Workout videos prepared during gym closure


Meeting Rooms

  1. Meeting room capacity
  2. Break time coordination
  3. Sanitisation station
  4. Manned food stations and menu offering
  5. Manned coffee machine stations
  6. Disinfection of desks, equipment and work area
  7. Covered glasses at desks
  8. Usage of disposable table napkins
  9. Ambassadors’ PPE
  10. Cisco video conferencing
  11. Event livestreaming option


Business Lounges

Maximum capacity and social distancing

Work station disinfection


Measures taken to minimise risk upon checkout

Crowd Surplus

Electronic Checkout

Advance Checkout

Social Distancing



Other Guidelines

Essential guidelines to be followed throughout the hotel

Disinfection of all indoor areas

Disinfection of metallic surfaces

Referral to WHO and government health authorities’ guidelines

Water testing is performed every quarter

ICP comprehensive disinfection programme